Thank You, Cabot!

In what often seems like an unending sea of mediocrity and incompetence, it’s a special pleasure to deal with someone–anyone–who is good as his or her job. In fact, today alone I fruitlessly called Verizon for the umpteenth time trying unsuccessfully to get reimbursed for the TV they broke three years ago when they first hooked up my service, I got a disappointing response from an online clothing company that sent me the wrong items, and I printed up an Amazon.com return label for a griddle made to fit my grill that doesn’t actually fit my grill.

So just finding someone who doesn’t screw things up is kind of nice. And if you somehow manage to come across someone who is not only good at her job but exceeds job responsibilities to please you without even being asked, well, that’s like finding gold.

Today gold arrived on my doorstep.

A couple of weeks ago I mentioned here that Sam had seen an inflatable cow with the Cabot logo on it at a Pawtucket Red Sox game and got a little obsessed with getting one. He even put it at the top of his birthday wish list. We ended up at a Cabot store in Waterbury, Vermont but the closest they had was a squeezy stress cow.

Within hours of posting about our stop at the Cabot store, I heard from someone at Cabot named Wendy. I don’t know how she found the blog but she sent me a friendly little e-mail with a YouTube link to the video they show on the Cabot Creamery tour, and she asked for my mailing address. I was impressed. I had a feeling I knew what she was going to send me but I didn’t want to get too excited in case I was wrong, and I didn’t even tell Sam about Wendy’s e-mail. I figured that whatever came would be a nice surprise.

Tuesday was Sam’s birthday. Today a big box arrived from Cabot. As it turns out, my hopes had not been nearly high enough. Inside the box were several things. On top, a bunch of Cabot literature and a cute reusable shopping bag in Cabot plaid.

Underneath, a nice little box filled with an assortment of Cabot cheeses and a cheese slicer.

I was pretty excited, but not as excited as I was to see the final item in the box. I hollered for Sam, told him that Cabot heard about his birthday desires and wished him a happy birthday, and tossed him the final item. A couple minutes of exhaling later, and he was an extremely happy boy:

Thank you, Wendy, and thank you, Cabot. I hope you read this and get to see what a smile you put on the face of a very appreciative Hamster and his very appreciative dad. I liked Cabot before, but now you’ve got a couple of fans for life.